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Singapore 2024: Lilium launches a customer services division – Lilium POWER-ON

Lilium has appointed Senior Lilium Executive Dominique Decard to head the eVTOL manufacturer’s Customer Service organisation, named Lilium POWER-ON. At the Singapore Air Show, the company announced its newly established business unit that will offer the full aircraft manufacturer services portfolio, including training services, maintenance operations, material and battery management and global distribution, flight operations support, ground service equipment, and digital solutions.

The company says that work on Lilium POWER-ON, began two years ahead of the Lilium Jet’s expected entry into service. The company has already announced a number of partnerships for its services business, including flight training with Lufthansa Aviation Training and FlightSafety International, and global material services with AJW Group, as well as digital aircraft health management solutions with Palantir.

“As we officially launch Lilium POWER-ON, our priority will be to test the full range of products and services to support our future operators during Lilium flight testing campaign and continue to contract and onboard the best partners for our working ecosystem”, said Dominique Decard. “The services revenue and contribution margins will play a crucial role in Lilium’s profitability.”

“Lilium began production of the Lilium Jet in late 2023, following Lilium’s Design Organisation Approval by EASA, evidencing that the company has the organisation, procedures, competencies, resources, and demonstrated rigor required to certify aircraft according to the highest safety standards” according to the press release.

“Dominique Decard is a Franco-German engineer, with degrees from TU Munich and Oxford University. He has 20 years of experience in senior leadership positions in France, Germany, Spain, and the UK in airline operations, the creation of production platforms and new business models, customer support organisations, and market entry strategy development. He joined Lilium in 2018 and is currently VP Flight Operations & Customer Service, having previously served as Director Flight Test Spain. In his new role, he will report to Lilium’s Chief Commercial Officer, Sebastien Borel.”

For more information

(Image: Lilium)

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